Help Centre
Getting Started
Jupu is a marketplace for buying, selling, entering raffles, and bidding in auctions. Create an account to get started. You can browse listings without signing in.
Buying
Browse listings in the Shop. Add items to your cart and checkout securely via Stripe. Your purchases are protected by our buyer protection policy.
Selling
Create listings from your account. Set your price, upload images, and choose shipping options. When an item sells, funds are held securely and released after delivery confirmation.
Raffles
Purchase tickets for active raffles. Each ticket gives you one entry. Winners are drawn randomly when all tickets are sold or the raffle ends.
Auctions
Place bids on live auctions. The highest bid at the end of the auction wins. Auctions have a minimum bid increment to ensure fair bidding.
Payments & Wallet
All payments are processed securely through Stripe. Your wallet tracks your balance, deposits, withdrawals, and transaction history. Funds from sales are credited to your wallet.
Contact Us
Need help? Send us a message through your account or email support@jupu.app. We aim to respond within 24 hours.